OverEasyMovers Service Policy

Service Hours and Billing

• Minimum Service Duration: All moves are subject to a minimum duration of three hours. Billing is prorated in 15-minute increments after the initial three-hour minimum.
• Double Drive Time (DDT): For distances over 15 miles, double drive time fees will apply to compensate for the time spent traveling between locations.

Payment Terms

• Payment Methods: We accept Debit or Credit Cards (subject to a 4% fee), VENMO, ZELLE (no fee), and Cash (no fee).
• Payment Timing: Full payment is required upon completion of the move. For credit card payments, a 4% processing fee applies.
• Deposits: A deposit is required to secure your moving date. The deposit amount will be applied to your final bill.

Cancellation and Rescheduling

• Notice Period: A minimum of 48 hours’ notice is required for rescheduling or canceling your move to avoid forfeiting your deposit.
• Rescheduling Fees: Changes made within 48 hours of the scheduled move may incur additional fees.

Included Services

• Free Use of Equipment: Our service includes the free use of wardrobe boxes, moving blankets, plastic wrap, tools for disassembly and reassembly of furniture, dollies, fuel, taxes, and the moving truck.
• Packing Supplies: Packing supplies are not included but are available upon request.

Customer Responsibilities

• Parking Arrangements: Customers are responsible for arranging parking at both the origin and destination locations. Any fines incurred due to inadequate parking arrangements will be the responsibility of the customer.
• Appliance and Electronic Connections: OverEasyMovers is not responsible for connecting or disconnecting appliances or electronics. Customers should ensure these are ready for transport.
• Freezer and Drawer Contents: Freezers should be defrosted and emptied before moving. Contents of drawers should be removed and packed separately to avoid damage.

Insurance and Liability

• Limited Liability Coverage: Our service includes limited liability coverage by default. Customers may opt for full coverage insurance at an additional cost.
• Insurance Documentation: For moves requiring additional insurance, documentation must be submitted at least three business days before the move date.

Special Item Handling

• Valuables and Fragile Items: Customers are advised to transport valuable and fragile items personally. OverEasyMovers provides special handling for such items but accepts no liability for items not disclosed prior to the move.
• Heavy or Oversized Items: Please inform us in advance about any heavy or oversized items to ensure proper equipment and staffing.

Discounts and Savings

• Available Discounts: We offer a 5% discount for seniors, military personnel, nurses, and other eligible groups. Please see our Discounts and Savings page for more details.

Customer Satisfaction

• Feedback: We value your feedback. Please share your experience with us to help us continually improve our services.
• Complaints and Claims: Any complaints or claims must be submitted in writing within 48 hours of the move completion.