Skip to main content

Moving homes or offices is an exciting journey, but it comes with its set of challenges, especially when it comes to ensuring the safety and security of your belongings. OverEasyMovers understands the sentimental and monetary value of each item you decide to take with you to your new beginning. We pride ourselves on our meticulous handling and care, yet we acknowledge that the unexpected can sometimes occur. Our comprehensive approach to dealing with lost or damaged items reflects our commitment to transparency, fairness, and customer satisfaction.

Initial Steps and Reporting

The moment you discover an item missing or damaged during a move, OverEasyMovers encourages immediate action. Prompt reporting is crucial. It enables us to kickstart our claims process without delay, ensuring a swift response to your concerns. We advise providing a detailed account of the affected items, including their condition prior to the move, accompanied by photographic evidence when available. This initial step is foundational in our collaborative journey towards resolution.

Assessment and Investigation

Our team embarks on a thorough investigation upon receipt of a claim. This process is critical in understanding the events leading to the unfortunate incident. We meticulously review the inventory list, engage with the moving team involved, and analyze any provided evidence. Our objective is clear: to identify the cause and determine the most appropriate remedy. This meticulous approach underscores our dedication to not just resolving issues but preventing their recurrence.

Resolution Options

Resolution is tailored to the specifics of each case, with options including:

  • Repair: For repairable damage, we coordinate with professional services to restore the item to its original condition.
  • Replacement: Irreplaceable or lost items are substituted with comparable ones, matching quality and kind.
  • Compensation: When repair or replacement isn’t viable, we offer compensation reflecting the item’s depreciated value, factoring in its pre-move condition and age.

These options are part of our pledge to offer solutions that respect both your attachment to your belongings and the trust you place in us.

Insurance and Liability Coverage

We offer limited liability coverage standard with our services, alongside options for comprehensive coverage. It’s an initiative to align with industry standards while empowering clients with choices that best suit their needs. We recommend a thorough review of these options before your move, ensuring you’re adequately covered according to your preferences.

Continuous Communication

Understanding the emotional toll of losing or damaging personal belongings, OverEasyMovers maintains open lines of communication throughout the claims process. Our team is dedicated to providing updates, answering questions, and offering support, embodying our core values of empathy, fairness, and efficiency.

Learning and Improvement

Each claim is an opportunity for growth. We delve into the details of every incident, seeking lessons to enhance our service quality. Whether it’s refining our processes or augmenting our training programs, our aim is to elevate the moving experience, minimizing the chances of future claims.

Final Resolution

Resolving claims to our clients’ satisfaction is our ultimate goal, adhering to the terms of our agreement and company policies. We strive for resolutions that are equitable, ensuring our clients feel valued and respected throughout their interactions with us.


OverEasyMovers is more than a moving company; we’re your partner in transitioning to new chapters in life. Our commitment to ensuring a stress-free move extends beyond the physical relocation of belongings. It encompasses a comprehensive approach to handling the unexpected, ensuring peace of mind for our clients. For further details on our policies or to report an issue, please reach out to our customer service team. We’re here to support you, every step of the way.


  1. What should I do if I notice an item is lost or damaged after my move?
    • Report the issue to OverEasyMovers as soon as possible, providing a detailed description of the item and any evidence of its condition before the move.
  2. How does OverEasyMovers handle claims for lost or damaged items?
    • We conduct a thorough investigation to determine the cause and offer resolution options, including repair, replacement, or compensation.
  3. What coverage options does OverEasyMovers offer?
    • We provide standard limited liability coverage, with options for full coverage available to ensure you have the protection that meets your needs.
  4. Can I be involved in the claims process?
    • Absolutely. We maintain continuous communication with our clients throughout the process, valuing your input and keeping you informed at every stage.
  5. How long does the resolution process take?
    • The duration varies depending on the complexity of the claim, but OverEasyMovers is committed to resolving issues as swiftly and efficiently as possible.
  6. What can I expect in terms of a final resolution?
    • Resolutions are tailored to each case, aiming for fairness and satisfaction, whether it’s through repair, replacement, or compensation.
  7. How does OverEasyMovers use feedback from claims?
    • Feedback is integral to our improvement process, helping us to refine our services and prevent future incidents.

For a seamless and stress-free moving experience, trust OverEasyMovers. We’re not just moving your belongings; we’re moving your life forward with care and professionalism every step of the way.